Complaint Policy
Problem & solution in research & publication
This procedure applies to all complaints regarding BJES policies, procedures, or actions of the QJES Journal’s editorial staff. We are more than happy to receive any complaints as they provide an opportunity to perform further improvements, and we will respond to any kind of complaints as quickly as possible, courteously, and constructively. Please write your complaint, including this information such as journal-title, Vol. no., issue no., paper ID, paper title, page no.
Important definitions
Our definition of a complaint is as follows:
1. The complainant states his or her expression of unhappiness as a complaint.
2. We understand that any complainant is not simply disagreeing with a decision we have made or something we have published (which happens every day) but assumes that there has been a failure of processes such as long delay or a rude response - or a severe misjudgement.
3. The complaint must be about something that is within the responsibility of the BJES Journals - content or process.
BJES Journals are aware of the complaints stated below:
1. Authorship complaints
2. Plagiarism complaints
3. Multiple, duplicate, concurrent publication/Simultaneous submission
4. Research results in misappropriation
5. Allegations of research errors and fraud
6. Research standards violations
7. Undisclosed conflicts of interest
8. Reviewer bias or competitive harmful acts by reviewers
Policy for Handling Complaints
If the Journal receives a complaint that any contribution to the Journal infringes the copyright or other intellectual property rights or contains material inaccuracies, libelous materials or otherwise unlawful materials, the Journal will investigate the complaint.
The Journal will make a good faith determination whether to remove the allegedly wrongful material.
A decision not to remove material, should represent the Journal's belief that the complaint is without sufficient evidence, or if well-founded, that a legal defense or exemption may apply, such as fair use in the case of copyright infringement or truthfulness of a statement in the case of libel. The journal should document its investigation and decision.
We attempt to ensure that all of BJES Journal is of the highest quality and free from errors. However, we accept that occasionally mistakes might happen. If you have a complaint with our editorial or your subscription, please follow the links below.
Editorial Complaints Policy
The Managing Editor and staff of BJES Journal will make every effort to make matters right as soon as possible in the most appropriate way, offering a right of reply where necessary. As far as possible, we will investigate complaints in a blame-free manner, looking to see how systems can be improved to prevent future mistakes from occurring.
Guiding Principles
Our general approach to complaints is that they are a rare but inevitable part of a process that involves putting together complex material at great speed. We accept that we make mistakes and try to treat all complaints with urgency, however small. We believe that timely solutions can prevent problems from escalating. All substantial errors and complaints refer to senior managers within the company as a matter of course.
How to make a complaint?
The procedure outlined below aims to be fair to those making complaints and those complained about. All complaints will be acknowledged (within three working days if it was sent via email). If possible, a definitive response will be made within two weeks. If this is not possible, an interim response will be given within two weeks. Interim responses will be provided until the complaint is finally resolved. If the complainant remains unhappy, complaints should be escalated to the editor, who has the authority to make the final decision.
What to do
Complaints about editorial content should be made as soon as possible after publication, preferably in writing by email to: bjes@bjes.uobasrah.edu.iq
Our publication ethics and publication malpractice statement is mainly based on the Code of Conduct and Best-Practice Guidelines for Journal Editors (Committee on Publication Ethics, 2011) provided by the Committee on Publication Ethics (COPE), an organization covering academic journals. It will investigate complaints that members have not followed the COPE Code of Conduct for Journal Editors.